ASOS Reviews

ASOS has an overall rating of 4.8 based on 54 reviews. Customer feedback on ASOS is mixed: ASOS reviewers highlight positive aspects like wide range of trendy clothing, affordable prices, easy returns, user-friendly website, which strongly appeal to fashion-forward young adults and teens. However, ASOS is often criticized for its inconsistent sizing, long shipping times, occasional quality issues, customer service challenges.

4.8/5.0

54 reviews

5 Stars

17

4 Stars

3

3 Stars

3

2 Stars

0

1 Star

1

All ASOS Reviews (54)
marcella.Delarosa
May 18, 2026
"Decent to browse, but the app feels a bit off"
ASOS is easy to scroll through, and the filters do help when I’m trying to narrow things down. But the app can get weirdly slow, and my bag sometimes updates on its own or shows things oddly, which makes me wonder if it’s trying to push me to check out faster or something. The website works better for me overall. It’s not awful, just a bit clunky here and there.
pamella1991
May 17, 2026
"Orders show up when they should"
I’ve ordered a few times now, and the main thing I notice is that everything arrives on time. That makes the whole process feel easy and stress-free, which is really all I’m looking for...
WilliamMoore
May 16, 2026
"Account settings are easy to deal with"
I’ve had my ASOS account for a while now, and it’s been straightforward to manage. Updating my address and payment details didn’t take long, and when I need to check orders, I can usually find it without poking around forever.
I’m giving it 4 stars because the app does randomly log me out sometimes, and past orders can be a little slow to load. It’s not a massive problem, just one of those annoying little things. Overall, it does what I need it to do.
Philip_banvelos93
May 13, 2026
"Looked exactly like the photos"
I’m always a bit cautious ordering online because photos can be misleading, but this was exactly as shown. The colour matched, the fit was accurate, and there were no weird surprises when it arrived. Definitely felt like a safe buy.
Cathy_harvey78
May 09, 2026
"Pleasantly surprised they had my size"
I was surprised that most of the things I wanted were actually in stock, including my size. That almost never happens, so it made the whole shopping experience way easier and way less frustrating
alfredoates1065
May 03, 2026
"Got it sorted, but it took a while"
I had a problem with my asos order, so I contacted support. They did get back to me, but because the replies were slower than I expected, the whole thing took longer than it should have. I also had to explain the issue twice, which made it a bit frustrating. In the end, they fixed it, so it wasn’t awful, but it wasn’t a great experience either.
Megan-hampton
May 01, 2026
"I had to send back a dress…"
I had to send back a dress because it just didn’t fit right. Sorting out the return label was really easy, and my refund showed up quicker than I thought it would?? No hassle at all, which was a nice surprise...
roy.Jaramillo
April 28, 2026
"Good deals without the corporate fluff"
I’m usually skeptical of all the polished company talk and big promises, but i do end up finding decent deals here often. Nothing fancy to say about it, it’s just been worth it for me...
nicole_Jones95
April 10, 2026
"Quick checkout, no messing around"
I ordered a few bits from ASOS last night while I was half-watching TV and trying to decide if I actually needed another hoodie, and the checkout was really straightforward. My basket updated properly, and the delivery options were easy to see without having to click around too much.

I paid with my card and it went through on the first try, which I appreciated because some sites seem to freeze right when you’re about to finish. No random error messages, no reloading the page, nothing like that. The confirmation email came through pretty much straight away too.

Not much else to say really. It wasn’t exciting or anything, but that’s kind of the point with checkout. It worked smoothly, didn’t waste my time, and I was done in a couple of minutes...
willie.Abell
April 09, 2026
"Refund was quicker than expected"
I had to send back a jacket because the fit just wasn’t right, and to be fair, that part isn’t really anyone’s fault. I expected the refund to drag on for ages, but ASOS handled it much faster than I thought. The money was back in my account within a few days, and I didn’t have to chase them or send any awkward follow-up emails. Credit where it’s due, it was a smooth return experience.
nicole1989
March 29, 2026
"Fast, smooth delivery"
Delivery was super fast and everything went smoothly. compared to some other companies I’ve ordered from, this was way quicker and hassle-free
SCHULLE
March 07, 2026
"I was really happy with the fit!! It…"
I was really happy with the fit!! It feels comfortable and looks just right on me
james.Marlowe
March 06, 2026
"Always something decent to find"
ASOS is usually where I end up when I want clothes that feel current. There’s always a decent mix of cute styles and new stuff popping up, so it kind of feels like you’ll find something that works.
LatashaTallent_53
March 02, 2026
"Legit brands, no sketchy stuff"
I ordered a Nike hoodie and a few pairs of adidas socks, and everything showed up with the proper tags and packaging. It actually felt like I was getting the real deal, not some random marketplace knockoff. Happy with the order, and I’d definitely shop here again.
Bonnie-jackson
February 09, 2026
"Tracking was easy enough to follow"
I ordered from ASOS and, in my experience, the tracking was straightforward. I got updates when the order shipped and again when it was out for delivery, which made it feel like I had a decent idea of where my package was. One of the updates seemed to come through a little late, but it didn’t really matter in the end because the package still showed up on time. Overall, I’d be fine ordering again.
rickey_Alexander73
January 18, 2026
"Package showed up fine, thankfully"
I ordered from asos.com and, i was a bit suspicious at first because I’ve had parcels arrive looking like they’d been through a fight before. But this one came in good shape. The bag wasn’t ripped, dirty, or weirdly taped up, and all the clothes inside were perfectly fine. Nothing fancy or over-the-top, just clean packaging with no damage, which is really all I was hoping for. Happy with it.
SamuelHailey
January 13, 2026
"Payment check was quick and easy"
After I placed my order, I had to do a quick payment verification, and I was a little unsure about it at first. From my experience though, it was very straightforward and only took a few minutes.

I got the confirmation not long after, and my order continued without any issues. It felt like a simple extra security step rather than a hassle, and I was happy with how smoothly everything went.
JamesOh
December 31, 2025
"Actually matched the description"
I ordered a jacket from ASOS and, it was exactly like the listing said. I kind of went in expecting the usual online shopping trick where the photos make it look better than it is, or the colour is secretly edited to death, but the shade, material, and details all matched up.

I used the size guide and the fit was pretty much what I expected too. No weird surprise fabric, no suspiciously different colour in person, and it didn’t feel like they were hiding anything in the description. Really happy with it and I’d order again.
hello_rosa286
December 21, 2025
"Better quality than I expected"
I ordered a coat and a couple of tops from asos, i think it’s only fair to give credit where it’s due. The quality was better than I expected, the fabric feels nice, the stitching is neat, and nothing came across as cheap. I’ve already washed the tops twice and they still look good, so I’m happy with the purchase.
Joseph.terry
December 18, 2025
"Everything was really straightforward. The customs..."
Everything was really straightforward. The customs charges were shown clearly upfront, I paid once, and that was it, no unexpected fees or hassle later. Super easy process overall.

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ASOS Q&A

Hi...why all the bad reviews? your clothes look super cool, but after reading the reviews i'm nervous to order anything.

TylerHoward
November 25, 2020

“In my experience, I have ordered three times off of Asos, and all three times my order was extremely late (by up to a month), they have apologised and guaranteed it won't happen again every time but it always does.”

Most people are talking about the customer service, but are the products themselves good??

goldenmeercat691
January 28, 2020

“Their products are good. I have been buying from them for a long time. What you see is what you get.”

I wanted to buy a watch which i very liked but i'm afraid of the deliveries. i'm from malaysia, should i buy from asos?

tinygorilla174
June 26, 2019

“They are fraudsters. They are scam, they will take your money and send you extremely cheap valueless product entirely unrelated to the ordered items . Afterwards they will blame the shipping company . Then they will say unfortunately they are now out of stock of the ordered item. Offer to refund you only 30%. They are in short thieves”

If i were to order a pair of shoes to singapore and it went missing, will i be able to get a refund?

redkoala821
July 17, 2019

“no. they will find 101 reasons to screw you out of your money”

Has anybody order heels from asos? and if yes could you give me a feedback?

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