ASOS Reviews

Based on 30 customer reviews from our shopper community, ASOS’s overall rating is 5.0 out of 5 stars and 100% of reviewers recommend this brand. The most common issue with ASOS is around Customer Service based on a rating of 1.0.

5.0

30 Reviews

Overall Rating

5 Stars

30

4 Stars

0

3 Stars

0

2 Stars

0

1 Star

0

Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

1.0

Return Policy

0.0

All Reviews (30)
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Mildred.Wallace
January 09, 2021
"Werry Quick"
Werry Quick. Thank Asos
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CameronMcdonalid
January 09, 2021
"Fab customer service"
The chap was very helpful and very polite
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brownleopard719
January 09, 2021
"Ronnie was a great help!"
Ronnie was a great help!! Got my issue all sorted out quickly!
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smallpeacock424
January 09, 2021
"Brilliant service from ASOS!"
Brilliant service from ASOS!
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redlion264
January 09, 2021
"Honest and straight to the point"
Honest and straight to the point
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Alberto.Barnett
December 09, 2020
"Cat was just brilliant"
Cat was just brilliant . All my issues were resolved
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greencat930
December 09, 2020
"Thank you mara for ur help...it was…"
Thank you mara for ur help...it was quick...
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Jeanne.Crawford
December 09, 2020
"Refund"
I returned a pair of faulty straighteners to yourselves over 3 weeks ago and since then have had several problems trying to get a refund back for them. I have spoken to several different people who have looked into the issue known of whom were able to fully help me. However a very friendly lady called Cat messaged me yesterday to try and resolve the problem explaining that she had issued the refund and I would see the money back in my account within 10 days. I promptly received the refund today. I would like to thank Cat once again for her great attentive service.
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VickieHernandez
December 09, 2020
"Top Notch Customer Service"
Top Notch Customer Service
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LeonardGray
November 20, 2020
"Great help when something goes wrong"
Great help when something goes wrong. Thank you for all your help
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greenbutterfly802
November 20, 2020
"I appreciate being able to talk to Aria. They were wonderfully concise and patient"
I appreciate being able to talk to someone when I have the time. Today, that happens to be at 11pm PST! I was able to get direction on how to recuperate my losses from broken merchandise that leaked in my package. It was a quick and painless conversation. While I have to complete the steps (get the photo to the care team) on my own time, Im glad to know what I need to do.
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smallbutterfly474
November 20, 2020
"Very Helpful!"
Very Helpful!
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HunterCraig
November 20, 2020
"Jhon from customer care was brilliant"
Jhon from customer care was brilliant. Very professional and reassuring.

My issue is with delivery again, this is a common issue I have with ASOS. I have shopped with ASOS for over 4 years and love the clothing they sell. Any problems I have had has always been because of Hermes delivery service. 🙌🏼
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crazylion396
November 20, 2020
"I haven’t received one of my packages…"
I haven’t received one of my packages and with no doubt the customer service lady helped me through the entire process. Way to go Angela!
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VernonLawrence
November 11, 2020
"John was phenomenal"
John was phenomenal! Great professional

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Questions & Answers
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Hi...why all the bad reviews? your clothes look super cool, but after reading the reviews i'm nervous to order anything.

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TylerHoward
November 25, 2020

“In my experience, I have ordered three times off of Asos, and all three times my order was extremely late (by up to a month), they have apologised and guaranteed it won't happen again every time but it always does.”

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Most people are talking about the customer service, but are the products themselves good??

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goldenmeercat691
January 28, 2020

“Their products are good. I have been buying from them for a long time. What you see is what you get.”

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I wanted to buy a watch which i very liked but i'm afraid of the deliveries. i'm from malaysia, should i buy from asos?

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tinygorilla174
June 26, 2019

“They are fraudsters. They are scam, they will take your money and send you extremely cheap valueless product entirely unrelated to the ordered items . Afterwards they will blame the shipping company . Then they will say unfortunately they are now out of stock of the ordered item. Offer to refund you only 30%. They are in short thieves”

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If i were to order a pair of shoes to singapore and it went missing, will i be able to get a refund?

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redkoala821
July 17, 2019

“no. they will find 101 reasons to screw you out of your money”

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Has anybody order heels from asos? and if yes could you give me a feedback?

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