Check out if you can find the solution you need.
What happened: My order was canceled and my account was closed due to not passing validation checks. Even though I never received a email to verify my account.
What happened: The problem: I dont no where is my parcel? Tracking number*T**B*A**********
What happened: I ordered * Birkenstocks sandals from asos and there wasn’t mentioned while ordering that taxes will be added after ordering *One day after ordering, the shipping company have sent to me that ** GBP is needed. So i want to cancel my order from asos *Is it possible?
What happened: Hello,**In **** i have wrote you to ask why my account has been blocked. Till today i'm still blocked, so i'd like to have my account back.**There i was told to change password, still blocked.**Unblock my account.
What happened: I want to return something but i cant beacuse they didnt give me that kind of paper that makes me rturn for free, i have to pay *** norwegian nok just to return the item
What happened: I have a big problem with my ID. I accidentally wrote Samira Cabdisalaan instead of Samiro Abdisalaam which is my real id name. and I can't pick up my package. have tried to get help from all sides but they could not help me.*I was contacted you customer service and they told me that I need to decline the package and make a new order. but if I make a new order I won't get the discount that I got from the beginning. so what I want from you guys is that if you can change my order name to Samiro Abdisalaam or just contact DHL in Sweden so they can change it. Yes, I would appreciate it so much. I've been waiting for this package for a long time
What happened: The problem: t-**u***u*** un*** *un* t* u****ui**-****-** *-****u***-** -***ynp* n*u*-******,
To contact the ASOS customer service by phone, you can follow these steps:
Look up the phone number of the ASOS customer service. The phone number is listed on asos.com. Or check out the ASOS phone number page on WorthEPenny.
Dial the ASOS phone number (866) 853-8559.
Wait for an answer: Once the call is connected, wait for an ASOS representative to answer on the other end.
Identify yourself and state your reason for calling the ASOS representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from ASOS to help them assist you.
Ask for assistance: Ask the ASOS representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If ASOS needs additional information from you or provides any instructions, follow them carefully.
Thank the ASOS representative: After you have received the assistance you need, thank the ASOS representative for their time and help.
To get to a real person as quickly as possible when calling ASOS, you can follow these steps:
Dial the ASOS customer service phone number (866) 853-8559, which can be found on the ASOS website or in your order confirmation email form ASOS. Or check out the ASOS phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about ASOS. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live ASOS representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with an ASOS representative.
If the system still doesn’t connect you to an ASOS representative, stay on the line without pressing any keys. ASOS will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from ASOS.
Once you reach a live person, explain your issue and provide any relevant information about your ASOS order. The ASOS representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the ASOS website. This may allow you to connect with an ASOS representative more quickly and efficiently than calling.
When calling ASOS customer service, here are some best practices to ensure a smooth and efficient experience:
Have your ASOS account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the ASOS representative without any disruptions or background noise.
Be polite and respectful to the ASOS representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on ASOS.
Clearly explain the issue you are facing and provide any relevant information or details that can help the ASOS representative address your concern.
If the initial ASOS representative is unable to resolve your issue, politely ask to speak with a supervisor from ASOS or escalate the issue to a higher level of authority.
Take notes during the call, including the ASOS representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with ASOS after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling ASOS customer service.
If you are unhappy with your call to ASOS customer service, there are several options you can try:
Call again: Try calling ASOS customer service again and speak to a different ASOS representative. Sometimes a different ASOS representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the ASOS representative, you can ask to speak with a supervisor from ASOS or escalate the issue to a higher level of authority.
Provide feedback: After the call, ASOS may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to ASOS customer service through other channels, such as email or chat. You can also explore the ASOS Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with ASOS service, you may want to consider other options such as returning the product you bought on ASOS or filing a complaint with a consumer protection agency.
No, ASOS hasn’t provided any live chat service currently. While live chat support is not currently available, ASOS offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact ASOS customer service by phone, email, or social media. Phone support is available all day, and customers can expect a prompt response from an ASOS representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of ASOS.
You can contact ASOS via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact ASOS via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for ASOS official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of ASOS, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about ASOS. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the ASOS social media team.
Please note that the social media accounts of ASOS are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact ASOS for certain issues. For urgent or complex issues, it's recommended to contact ASOS customer service via phone or chat for more personalized assistance.
Yes, to contact the ASOS customer support by email, follow these steps:
Go to asos.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by ASOS and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your ASOS order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your ASOS order number or username.
Once you have completed the email, click send. You should receive a response from the ASOS customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to ASOS. WorthEPenny provides free tools and resources to assist customers in reaching ASOS customer service more efficiently, such as the ASOS phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about ASOS, as well as forums where ASOS customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including ASOS, it is not associated with or endorsed by ASOS.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the ASOS official app or the ASOS company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of ASOS trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: ASOS. All references by WorthEPenny to third-party trademarks like ASOS are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.